Disclaimer

This disclaimer applies to our website and to the reports, analysis, proposals, tender responses, presentations, market updates and other material we provide (our material). In this disclaimer, Utilizer, we, us and our means Commercial Connections Australia Pty Ltd trading as Utilizer ABN 35 619 577 061.

General information, not financial or legal advice

Our material is general information about energy markets, energy procurement and related services. It is not financial product advice, investment advice, or legal, tax or accounting advice. Unless we have agreed in writing to advise you on a specific matter, our material does not take into account your objectives, financial situation or needs. You should consider whether it is right for your circumstances and get professional advice where appropriate before acting on it.

Market information, forecasts and savings estimates

Energy prices, network tariffs, market charges, futures prices and regulations change often. Forecasts, projections, budgets and savings estimates in our material are estimates based on the information available when they were prepared and on stated assumptions. They are not guarantees. Actual prices, costs and savings may differ, sometimes significantly.

Information from others

Our material may rely on information from energy retailers, networks, metering providers, market bodies such as AEMO, data providers, clients and other third parties. We take reasonable care in using this information but do not always independently verify it and are not responsible for errors in it.

Offers and decisions

Energy offers we present are made by the relevant retailer or supplier and are subject to their terms and conditions. The decision to accept an offer or act on our material is yours.

Fees and commissions

We may be paid by energy retailers or other suppliers for arrangements we help put in place, in addition to or instead of fees paid by our clients. We disclose these payments in our proposals and agreements, or on request.

Use of AI tools

We use approved business AI tools to help our team research, analyse data and draft our material. Our staff review all AI-assisted work before it is provided, and remain responsible for its accuracy. AI tools do not make recommendations or decisions on our behalf. We use these tools with model training switched off, and use client information in them only as our confidentiality obligations and client contracts allow. We do not mark individual documents as AI-assisted; this disclaimer is our general disclosure. Our Privacy Policy explains how AI tools handle personal information.

Accuracy and currency

We aim to keep our material accurate and up to date, but it reflects the position on the date it was prepared or published and may not reflect later changes.

Liability

To the extent permitted by law, we are not liable for any loss or damage arising from reliance on our material, other than as set out in a written agreement with us. Nothing in this disclaimer excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where you have a written agreement with us, its terms apply if they differ from this disclaimer.

Third-party websites

Our website and material may link to third-party websites. We are not responsible for their content, accuracy or terms.

Copyright

Our material is protected by copyright. You may use material we provide to you for your own business purposes, but you may not republish or distribute it without our permission.

Contact

Questions about this disclaimer: support@utilizer.com.au or 1300 501 000.