Important: cyclone electrical safety and outage information

As Cyclone Alfred approaches South East Queensland and North East New South Wales, we want to extend our heartfelt thoughts and concerns to you, your families, and your communities who may be affected during this challenging time. The safety and well-being of our clients are of utmost importance to us.​

Electricity distributors: outage information

Power outages may occur due to Cyclone Alfred's impact. For real-time updates and to report outages, please contact your local energy distributors:

Essential Energy (Northern NSW)

• Updates: Cyclone Alfred Updates and Safety Information
• Outages: Outage Tracker
• Faults and Outages Line: 13 20 80

Ergon Energy (Greater QLD)

• Updates: Tropical Cyclone Alfred | Ergon Energy
• Outages: Outage Finder - Ergon Energy
• Faults and Outages Line: 13 22 96

Energex (SE QLD)

• Updates: Tropical Cyclone Alfred | Energex
• Outages: Outage Finder - Energex
• Faults and Outages Line: 13 62 62

Energy safety measures for flooding & wind damage

In the event your home or workplace is affected by flooding or wind damage, consider the following safety measures:

During the Storm:

• Turn off mains power at the switchboard if flooding is imminent and it is safe to do so. Do not touch any electrical equipment if you are standing in water or if your hands are wet.
• Turn off your solar and battery system per Energex advice. You can typically find the AC mains isolator within your meter box.

After the Storm:

• If your electricity, gas or water supply has been damaged or disconnected, do not attempt to reconnect the service yourself. Take extra care around your switchboard and don’t turn power back on until it is confirmed safe by a licensed electrician or plumber.

For comprehensive guidelines, please consult the NSW State Emergency Services or the QLD State Emergency Services advice.

Our Commitment

We are committed to supporting any of our affected clients through this period. Our customer service team is available to address any concerns or questions you may have in relation to your energy connections. In non-emergency situations, please don't hesitate to contact us on 1300 501 000 for assistance.

Please stay safe and take all necessary precautions as Cyclone Alfred approaches.

Take Care,
Team Utilizer